Privacy Policy

This explains what personal information Zeturn collects, why, who we share it with, and the choices you have. We’ve kept it in plain English.

Last updated: 29 July 2026

The short version. We collect what we need to sell you a printer, buy postage on your behalf and support you — nothing more. We never see or store your full card number. We don’t sell your personal information.

What we collect

Information you give us

Account details — name, email address, password (stored scrambled, never in plain text).
Addresses — the sender and recipient addresses you enter or save in your address book.
Shipment details — parcel weight and size, the carrier and service you choose, and your answer to the dangerous-goods question.
Support messages — what you send us by email or WhatsApp.

Payment information

Card payments are handled by Stripe. Your card details go directly from your device to Stripe — they do not pass through or get stored on our servers. We keep only a reference to the saved card plus the brand, last four digits and expiry date so you can recognise it.

Information we collect automatically

Usage and device data — IP address, browser or device type, pages viewed, and dates and times, used to keep the service secure and working.
Cookies — see “Cookies” below.

Why we use it

To create and run your account.
To get rates, buy postage and produce your labels.
To take payment, and to pass on carrier adjustments where they apply.
To show your order history and tracking.
To provide support and send service messages such as order confirmations and password resets.
To detect and prevent fraud, abuse and prohibited shipments.
To meet legal, tax and carrier obligations.
To send marketing email — only where you have opted in, and you can unsubscribe at any time.

Who we share it with

We share personal information only with organisations that help us run Zeturn, and only what they need:

Carriers (USPS, UPS, FedEx and others) — sender and recipient address and parcel details, so your parcel can be carried and tracked. A shipping label necessarily shows the recipient’s address.
Shippo — our shipping platform, which connects us to those carriers.
Stripe — to process payments.
Amazon Web Services and our website host — to run and store our systems.
Email and messaging providers — to send the emails and notifications you receive.
Google Maps Platform — to suggest and verify addresses as you type.
Professional advisers, or authorities — where we are legally required to, or to protect our rights or someone’s safety.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Cookies

We use a small number of cookies. Some are strictly necessary — for example the one that keeps you signed in. Others help us understand how the site is used so we can improve it. You can block or delete cookies in your browser settings, but the site may not work properly without the necessary ones.

How long we keep it

We keep account and shipment records for as long as your account is open, and afterwards only as long as we need to for legal, tax, accounting and dispute-resolution purposes — typically up to seven years for transaction records. Support messages are kept for a shorter period.

How we protect it

Traffic to our site and app is encrypted in transit. Passwords are stored scrambled. Card details never reach our servers. Access to customer data is limited to people who need it to do their job. No system is perfectly secure, but we take these obligations seriously and will notify you and the relevant authorities where the law requires it.

Your rights and choices

Depending on where you live, you may have the right to:

access a copy of the personal information we hold about you;
correct information that is wrong;
delete your information, subject to records we must keep by law;
object to or restrict certain processing;
receive your information in a portable format;
opt out of marketing at any time, using the unsubscribe link or by contacting us;
not be discriminated against for exercising these rights.

To exercise any of these, email support@zeturn.com. We may need to verify your identity first, and we will respond within the time the law allows.

Children

Zeturn is not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

International transfers

We are based in the United States and our systems are hosted there. If you use Zeturn from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from those where you live. Where required, we use appropriate safeguards for those transfers.

Changes to this policy

If we change this policy, we will update the date above and, for significant changes, make reasonable efforts to tell you.

Contact us

Questions, or want to exercise a right? Email support@zeturn.com or message us on WhatsApp.

This policy describes our actual practices in plain English. It is not legal advice, and it sits alongside our Terms of Service.