These terms apply when you buy a Zeturn printer, buy postage, or use the Zeturn app or website. Please read them — by using Zeturn you agree to them.
Last updated: 29 July 2026
Zeturn (“Zeturn”, “we”, “us”) sells the Zeturn Tiny Printer and provides an app and website that let you buy postage and print shipping and return labels. In these terms, “you” means the person or business using Zeturn.
Some features — buying postage, saving addresses and cards, and viewing your order history — require an account. You agree to give accurate information, keep your password secure, and let us know promptly if you believe someone else has accessed your account. You are responsible for activity that happens under your account.
You must be at least 18 years old, or old enough to enter into a contract where you live, to hold an account.
You can ask us to close your account at any time. We may suspend or close an account that breaches these terms, or where we are required to by law or by a carrier.
Prices for hardware are shown at checkout in US dollars and include applicable taxes where shown. We take payment at the time of purchase through our payment processor. Ownership and risk pass to you on delivery.
Your printer comes with the manufacturer warranty described at the point of sale. Consumer rights you have by law are not affected by these terms.
When you buy postage through Zeturn you are buying carriage from a carrier such as USPS, UPS or FedEx. We are not the carrier. We provide the tools to compare rates, buy the label and print it. Delivery, transit times and any carrier guarantees are between you and that carrier, and are subject to their terms.
Prices shown are based on the addresses, weight and dimensions you enter. Rates can change, and a rate shown is only valid at the moment it is quoted.
Once a label is bought it is generally non-refundable by us. Unused labels may be refundable by the carrier under their own rules and timescales — see Returns & refunds.
To avoid adjustments, enter the weight and dimensions of the packed parcel as accurately as you can.
You are responsible for the contents of every parcel you send, and for declaring, packing and labelling it correctly and lawfully. Some goods are prohibited outright, and others (such as aerosols, alcohol-based products, perfume and lithium batteries) are restricted and must be declared.
Please read the Prohibited & Dangerous Goods policy, which forms part of these terms. Shipping prohibited or undeclared dangerous goods can be a criminal offence and may result in fines, prosecution, seized parcels and closed accounts.
Our returns and refund position for printers and for postage is set out in Returns & refunds, which forms part of these terms.
You agree not to:
We work to keep Zeturn available and accurate, but we do not promise uninterrupted service. Rates, carrier availability and delivery estimates come from carriers and can change or be temporarily unavailable. We may change, suspend or withdraw features, and will give reasonable notice where we can.
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Subject to that, we are not liable for loss, damage, delay or non-delivery of a parcel by a carrier; for goods that are lost, damaged or seized in transit; for lost profits, lost sales, or business interruption; or for losses that were not reasonably foreseeable. Claims about a shipment should be made to the carrier under their claims process.
Where we are liable, our total liability for any claim relating to a shipment is limited to the amount you paid us for that shipment.
We may update these terms as the service develops or the law changes. The “last updated” date above will change, and continuing to use Zeturn after an update means you accept the new terms. If a change materially reduces your rights, we will make reasonable efforts to tell you.
These terms are governed by the laws of the State of New York, United States, and the courts of that state have jurisdiction, without affecting any mandatory consumer protections available to you where you live.
Questions about these terms? Email support@zeturn.com or message us on WhatsApp.
These terms are written in plain English on purpose. They do not replace carrier rules or applicable law.