We make a printer for people who return things. It would be strange to make returning ours difficult.
Last updated: 29 July 2026
To qualify, the printer should be in resaleable condition with its accessories and packaging. It’s fine that you opened the box and tried it — that’s the point.
Refunds go back to the original payment method. Your bank may take a few more days to show it.
If your printer arrives damaged, or develops a fault within the warranty period, we’ll repair or replace it, or refund you — your choice where the law gives you one. Tell us as soon as you notice, and send a photo if there’s visible damage. Return shipping is on us for anything faulty.
Your legal rights as a consumer are in addition to this policy, and nothing here limits them.
Postage works differently from hardware, because when you buy a label you are buying carriage from a carrier — we’re not the carrier.
Once a parcel is with the carrier, it’s in their hands. Claims for loss or damage go through the carrier’s claims process, and we’ll help you file one. Delivery estimates are estimates, not guarantees — a late parcel is not normally refundable by the carrier or by us.
You can close your account at any time by contacting us. Closing your account doesn’t automatically refund unused labels — those follow the carrier rules above.
If something has gone wrong, tell us. Email support@zeturn.com or message us on WhatsApp and we’ll sort it out.
This policy sits alongside our Terms of Service. Carrier rules for postage refunds are set by the carriers and can change.